Finance & Billing

We request your kind collaboration and comprehension to better serve your healthcare needs in a timely and effective manner.

Patient can see statements and make payments in the PATIENT PORTAL

Billing questions

Contact information for Billing questions for appointments on and after Nov 1st, 2016:

888.923.7028 ext 2
Monday to Friday 7:00am to 3:00pm

Billing@InternalAndFamilyMedicine.com

You can always call to our office if the above does not work for you at

480-300-5388

Prepare for your appointment

Due to Insurance changes, up to TWO of your symptoms may be addressed per appointment. Please, plan accordingly.

Follow up visits may be required.

Prepare for your appointment by having questions written down, list of medications you are taking, insurance card, identification, address, phone and email up to date.

If discharged from hospital, visit us in the first 3 to 5 days.

Provide accurate insurance information so that we can bill on your behalf; if inaccurate, patient is financially responsible.

Prescription Refills

Processing Refills may take up to 1 week.

    1. Please, plan accordingly.
    2. Request them during your visit; otherwise, a new appointment is required; especially for controlled medications.
    3. Future refill requests must be sent by your pharmacy electronically.

Referrals to Specialist

  1. If your Insurance Company requires pre-authorization and special handling:
    1. It may take up to 10 business days to complete their process.
    2. We will provide up to TWO of such referrals per visit.
  2. Medical Assistant will contact you when your Referral is completed.

Cancellation of Appointments

    1. Cancellations must be made at least one business day in advance.
    2. Same day cancellations incur a fee of $50.00
    3. A fee of $50.00 is charged if you do not attend your appointment

Other Insurance Questions

For other insurance questions, visit our Insurance page.

Do you have complaints or concerns?

If you have a complaint on the service we provided to you or failed to provide; we will greatly appreciate if you let us know and give us an opportunity to review it and fix it. Email us to: FEEDBACK@InternalAndFamilyMedicine.com